Refund policy
RETURN AND REFUND POLICY
Last updated: October 11, 2026
We want you to feel good about your MISTKIN order. If something is not right, please contact us at support@mistkin.com.
30-DAY RETURN WINDOW
You may request a return within 30 days after your order is marked as delivered.
To start a return, email support@mistkin.com with:
• Your order number.
• The name of the item you wish to return.
• A brief explanation of the reason for the return.
• Photos when the item arrived damaged, defective, or incorrect.
Please wait for return instructions before sending anything. Returns sent without prior authorization, or sent to an address not provided by us, might not be accepted.
RETURN CONDITION
For a voluntary return, the item must be unworn, unused, and in its original condition. It should be returned with its original packaging and included accessories, where applicable.
Items showing wear, damage, alteration, or signs of use caused after delivery might not qualify for a voluntary refund.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Include clear photos when available. After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
When the problem is our responsibility, we will cover reasonable approved return costs or provide another solution that does not require you to pay for the error.
RETURN SHIPPING
For an approved change-of-mind return, the customer is responsible for return shipping costs.
Original shipping charges are not refundable unless the order was damaged, defective, incorrect, not delivered as agreed, or applicable law requires otherwise.
We strongly recommend using a tracked shipping service and keeping your proof of shipment. We are not responsible for a return package that is lost before reaching the approved return destination.
REFUNDS
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method whenever possible. We aim to process approved refunds within 10 business days after completing the inspection.
Your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since we confirmed the refund, contact support@mistkin.com.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us immediately. We cannot guarantee cancellation or modification after fulfillment has started.
If we successfully cancel a paid order before shipment, the payment will be refunded to the original payment method.
EXCHANGES
Direct exchanges depend on product availability. The fastest option may be to return the approved item and place a new order after the return is accepted.
FINAL SALE ITEMS
Items clearly marked “Final Sale” on the product page cannot be returned for a change of mind. This does not remove rights relating to damaged, defective, incorrect, or misrepresented products.
CONTACT
Return and refund questions:
MISTKIN
Email: support@mistkin.com
Website: https://mistkin.com